No products
FAQ
Do you have this thing I like in a different size/colour?
Sky Market doesn’t warehouse any stock. Every store is run independently by the designer themselves - so when you buy from them, you’re directly supporting local designer. If you have any questions regarding a particular item, the designer’s contact details are always available on their store page. Or, pop us a mail and we’ll put you in touch!
Requesting a custom order, or asking a question about a product
Many Sky Market designers love doing personalised and custom orders for you. Message us directly if you have a question about an item, or are looking for custom work. Except for connecting you with the designer directly, Sky Market will not be able to assist with these queries, even though we'd like to.
Since Sky Market is a marketplace, not an online shop, designers run their own store and you're buying directly from them (and supporting independent South African businesses, you great person you).
To message the store owner: message us and we will connect you directly.
Where is the Sky Market offline store?
You'e looking at it! Sky Market is all online, which is how we're able to bring you a range of over hundred designers and crafters from all corners of Africa. So there is no physical brick-and-mortar outlet.
How do I buy this amazing thing I’ve seen on your site?
It’s super easy - just click the “add to cart” button, and then proceed to checkout. You’ll need to give us your billing and shipping information, and leave any additional information for the designer in the order comments box.
Remember, we're a marketplace, not an online shop. Designers run their own store, and you're buying directly from them.
I’m having a problem checking out. What do I do?
Oh no! Sorry about that. See if something below solves your problem, and if not the best thing to do is pop us an email at hello@skymarket.co.za with the details of your problem and we’ll get right on it for you. We treat ordering issues with the highest priority and will hopefully have a response for you within an hour (during business hours).
Product doesn't ship to my location/No Carriers Available
There are a few reasons you may see this. The most common is that the designer hasn't configured shipping options to your location. On the contact us page you can easily request the designer add shipping options for your location.
If you've added a product to your cart some time ago you may see this message if the designer has de-listed the product or if they've stopped operating in the meantime, in which case you'll need to find a similar product from a different designer.
I got the message The maximum quantity for [PRODUCT] that can be ordered is [QTY] but I need more than that
In almost all cases, the designer will be able to produce more stock, but there may be a longer lead time. If you need more than they currently have listed in stock send them a quick note through their shop's "message the designer" button.
I have multiple vouchers that I want to use, but it will only let me use one
Our system only supports a single voucher per order, but if you send us a mail and include any voucher codes you have we'll happily combine them all into a single voucher for you.
Where's my order?
Track the status of your order
What are your return/exchange/refund policies?
As we mentioned, each store is run by the designer themselves, so each store will have its own set of policies. We encourage our designers to be as flexible as possible, but for certain items stricter policies may apply. We’d recommend you read through them before buying.
There’s a problem with the order I placed. What do I do?
Oh dear! We're sorry to hear that. The best thing to do is to contact the designer directly, since they're responsible for fulfilling your order. Their contact details are in the order emails you received when placing your order.